Welcome to Flowers North Kensington. These Terms & Conditions form the basis of your use of our website and the purchase of flowers and related products for delivery within North Kensington and surrounding areas. Please read these terms carefully before placing an order. By accessing our website and purchasing from Flowers North Kensington, you agree to be bound by these Terms & Conditions. These terms apply to all customers situated in North Kensington and its neighbouring areas where our delivery service is available.
1. Browsing and Selection:
Customers are invited to browse our online selection of floral arrangements and related gifts. Each product listing provides detailed information, including description, images, pricing, and estimated delivery options for North Kensington and the surrounding localities.
2. Placing an Order:
To place an order for online flower delivery in North Kensington, add your chosen items to the shopping basket and proceed to checkout. You will be asked to provide accurate recipient details, delivery address within our service area, and any special instructions. Please ensure all information provided is correct and complete before submitting your order.
3. Order Acknowledgement:
Upon placing an order, you will receive an order acknowledgement via our website and/or your registered account area. This confirmation details your order summary and delivery information. Acceptance of your order occurs only once we have processed your payment and dispatched the goods for delivery.
4. Availability:
All products advertised are subject to availability. In the unlikely event an item is unavailable after ordering, we will notify you as soon as possible and offer an alternative arrangement or a full refund.
1. Accepted Payment Methods:
Flowers North Kensington accepts most major debit and credit cards, as well as other payment options available through our secure online checkout. Payment must be received in full prior to dispatch of your order.
2. Secure Transactions:
We use established and trusted payment gateways to process all transactions securely. Your payment information is encrypted and handled in compliance with industry standards. Flowers North Kensington does not store your full card details.
3. Pricing:
All prices listed on our website are in Pounds Sterling (GBP), inclusive of VAT where applicable, but exclusive of delivery charges which are clearly outlined at checkout. We reserve the right to update prices at any time, but confirmed orders may not be affected by subsequent changes.
1. Delivery Locations:
Our primary service area is North Kensington and immediate surrounding areas. Delivery outside of this area is subject to our discretion and may incur additional charges or extended delivery times.
2. Delivery Timescales:
We aim to deliver your flowers within the date and timeslot selected during checkout. While we strive to ensure punctual delivery, there may be rare occasions where circumstances beyond our control cause delays. In such instances, we will inform you accordingly.
3. Floral Substitutions:
All flower arrangements are designed as described and pictured. However, due to seasonal variations or supply issues, some flowers or ancillary products may need to be substituted with items of equal style and value. We will maintain the overall aesthetic and quality of your arrangement while making any necessary substitutions.
4. Delivery Instructions and Recipient Availability:
Special delivery instructions should be provided at the point of ordering. If the recipient is unavailable at the time of delivery, we may leave the order with a neighbour, in a safe place, or leave a notification for collection/re-delivery, depending on the guidelines you provide and driver discretion.
1. Cancelling an Order:
You may cancel your order for a full refund provided the request is received with sufficient notice and prior to dispatch. To cancel, please use your account dashboard or contact us promptly. Same-day and next-day deliveries may not be eligible for cancellation if preparation or dispatch has begun.
2. Amendments:
To amend recipient details, delivery date, or product selection after placing your order, please contact us immediately. While we endeavour to accommodate all changes, amendments are subject to status and cannot always be guaranteed, especially on orders with imminent delivery.
3. Refunds:
Approved refunds will be processed using the original payment method. Please allow a reasonable time for the refund to appear in your account in line with your card issuer’s guidelines.
1. Returns:
Due to the perishable nature of flowers, we are unable to accept traditional returns. However, if you believe your order has arrived in unsatisfactory condition or the item is incorrect, please notify us within 24 hours of delivery. To assist with remedy, we may request photographs of the product.
2. Complaints:
Our aim is to provide complete satisfaction with every North Kensington flower delivery. If you are dissatisfied with your order or our service, please contact us promptly so we can address your concerns. Each case will be investigated individually, and if appropriate, a partial or full refund, replacement, or alternative remedy may be provided at our discretion.
1. Information Accuracy:
You are responsible for ensuring all provided details are correct and sufficient to allow successful delivery within North Kensington or the specified area. Incorrect delivery information may result in delayed or missed deliveries for which Flowers North Kensington cannot accept liability.
2. Handling and Care:
Upon receipt, it is the customer’s responsibility to care adequately for the delivered flowers in accordance with the care instructions supplied. This preserves optimal condition and lifespan of your arrangement.
1. Service Liability:
Flowers North Kensington will not be held responsible for any indirect, special, or consequential loss or damage that is not foreseeable at the time you place your order. We limit our liability to the price paid for the ordered goods, except where prohibited by law.
2. Events Beyond Our Control:
Our obligations under these Terms & Conditions may be suspended or varied in the event of circumstances outside our reasonable control, including but not limited to extreme weather, transport disruptions, acts of God, or supplier failures. In such cases, we will update you and take reasonable steps to minimise delays or disruptions.
3. Perishable Products:
Flowers are inherently perishable. We guarantee to deliver arrangements in optimal condition, but we are not responsible for reduced lifespan caused by recipient aftercare, environmental factors, or failure to follow care instructions.
All content on the Flowers North Kensington website—including images, text, designs, and logos—is the intellectual property of Flowers North Kensington or its partners and may not be used or reproduced without permission.
Your privacy is important to us. We collect and process customer data in line with our privacy policy and the relevant UK data protection legislation. Personal information is used solely for the purpose of fulfilling your order and delivering a quality service.
Flowers North Kensington reserves the right to amend these Terms & Conditions at any time. Any updates will be posted on this page and become effective immediately upon publication. Your continued use of our website and services signifies acceptance of the latest terms.
These Terms & Conditions and any contract arising from them are governed by the laws of England and Wales. Any dispute or claim related to these terms, your order, or your use of our services will be subject to the exclusive jurisdiction of the Courts of England and Wales.
These Terms & Conditions are designed to provide clarity regarding your rights and obligations when ordering online flower delivery in North Kensington. They form a binding agreement between Flowers North Kensington and you, our valued customer, for all transactions conducted via our website. For any queries regarding these Terms & Conditions, please use the contact options provided on our site. We are happy to assist with any queries relating to orders across North Kensington and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in North Kensington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near North Kensington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
