At Flowers North Kensington, we take great pride in delivering only the finest, freshest flowers to our valued customers. As your trusted and local North Kensington florist, we are committed to delighting households and businesses with top-quality, beautiful blooms. Our Fresh Flowers Guarantee ensures you receive flowers at the peak of their freshness and beauty every time you order with us.
Though we take utmost care in preparing and dispatching every order, occasionally items may be damaged during transport. If your flowers, plants, or gifts arrive damaged or in an unsatisfactory condition, please contact us within 24 hours of receipt. Our team will assess your report and, where possible, request photographs to help us understand the issue and prevent future occurrences.
If damage or dissatisfaction is reported within the required timeframe, we will offer a prompt solution, which may include a replacement arrangement or a full refund, subject to our review. Your satisfaction is our priority, and we strive to resolve all such concerns efficiently and fairly.
We guarantee that all our floral products are dispatched fresh and should remain vibrant and beautiful for at least five days from receipt, provided care instructions are followed. If your flowers fail to meet this expectation within the freshness window, please inform us within five days of delivery. Our team values feedback, and we will investigate all reports of premature wilting or poor flower quality, striving to make things right promptly.
As a dedicated North Kensington florist, we are always here for our local customers and take your satisfaction seriously.
If you are not happy with your order, you may be eligible for a full refund or a replacement delivery, depending on the nature of the issue. We typically offer:
To initiate a refund or replacement, please contact us within 24 hours for damaged flowers, or within five days for freshness issues. Our team will guide you through the process and ensure your concerns are addressed without delay.
We strive for excellence with every arrangement we create, but if you’re dissatisfied for any reason, we want to hear from you. Our clear complaints process is designed to ensure all concerns are handled promptly, transparently, and fairly. Simply reach out to us with your order details, the nature of your complaint, and any supporting information, such as photos. Our customer service team will acknowledge your complaint within one working day and work to resolve it as quickly as possible.
We believe listening to our customers helps us improve and maintain the high standards our North Kensington community trusts us for. Every complaint is a chance for us to make things right and enhance your experience in the future.
Flowers North Kensington is proud to support both local households and North Kensington businesses with a commitment to outstanding quality and customer care. Our fresh flowers guarantee, fair returns and refund policy, and responsive complaints procedure mean you can order from us in complete confidence, knowing that your satisfaction is always at the heart of what we do.
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